Privacy Policy
Last Updated: February 2025
Our Commitment to Your Privacy
At Catalyst Partners, we understand that trust is the foundation of every successful business relationship. This Privacy Policy outlines our commitment to protecting your personal data and explains how we collect, use, store, and safeguard information in compliance with Singapore's Personal Data Protection Act (PDPA) and international data protection standards.
This policy applies to all personal data collected through our website, during consultations, and throughout our business engagements. We are committed to transparency in our data practices and ensuring your rights are protected.
Data Controller: Catalyst Partners
Address: 80 Robinson Road, Singapore 068898
Contact: [email protected]
Information We Collect
Personal Data You Provide
- Contact Information: Name, email address, phone number, company name, job title
- Business Information: Company details, industry sector, business challenges, project requirements
- Communication Data: Messages sent through contact forms, email correspondence, consultation notes
- Financial Information: Billing details for engaged services (processed through secure payment systems)
- Professional Background: Resume/CV details if applying for positions or partnerships
Data Collected Automatically
- Usage Data: Pages visited, time spent on site, navigation patterns, referral sources
- Technical Data: IP address, browser type and version, device type, operating system
- Cookie Data: Preferences, session information, analytics data (see our Cookie Policy)
- Location Data: General geographic location based on IP address (country/city level)
Data from Third Parties
- Professional networks and business directories
- Publicly available company information
- Referrals from existing clients or partners
- Social media platforms where you engage with our content
How We Use Your Information
Service Delivery
- Respond to inquiries and consultation requests
- Deliver contracted consulting services
- Manage client relationships and projects
- Process payments and maintain financial records
Business Communications
- Send project updates and deliverables
- Share industry insights and thought leadership (with consent)
- Notify about service enhancements or changes
- Conduct client satisfaction surveys
Website Improvement
- Analyze website usage patterns and user experience
- Optimize content and navigation structure
- Test new features and functionality
- Ensure website security and performance
Legal Compliance
- Meet regulatory requirements and legal obligations
- Respond to government or regulatory requests
- Protect our legal rights and interests
- Prevent fraud and ensure security
Legal Basis for Processing
We process your personal data based on the following legal grounds:
Data Sharing and Disclosure
We maintain strict confidentiality and do not sell, rent, or trade your personal data. We may share information with:
Service Providers
- Cloud hosting services (AWS Singapore region)
- Email communication platforms
- Analytics and monitoring services
- Payment processing systems
- Professional advisors (lawyers, accountants)
Business Transfers
In the event of a merger, acquisition, or business restructuring, personal data may be transferred as part of business assets, subject to the same privacy protections.
Legal Requirements
We may disclose data when required by law, court order, or government regulation, or to protect our rights, property, or safety.
Data Security Measures
We implement comprehensive security measures to protect your personal data:
Technical Safeguards
- 256-bit SSL/TLS encryption for data transmission
- Encrypted database storage with AES-256
- Firewalls and intrusion detection systems
- Regular security audits and penetration testing
Organizational Measures
- Access controls and role-based permissions
- Employee confidentiality agreements
- Regular data protection training
- Incident response procedures
Breach Notification: In the unlikely event of a data breach, we will notify affected individuals within 72 hours in compliance with PDPA requirements.
Data Retention Periods
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected:
| Data Type | Retention Period |
|---|---|
| Contact form submissions | 3 years from last interaction |
| Client project records | 5 years after project completion |
| Financial records | 7 years (legal requirement) |
| Marketing preferences | Until consent withdrawn |
| Website analytics | 26 months |
Your Data Protection Rights
Under the PDPA and applicable data protection laws, you have the following rights:
Right to Access
Request a copy of the personal data we hold about you and information about how we process it.
Right to Rectification
Request correction of inaccurate or incomplete personal data we hold about you.
Right to Erasure
Request deletion of your personal data where there is no compelling reason for continued processing.
Right to Data Portability
Receive your personal data in a structured, commonly used, and machine-readable format.
Right to Object
Object to processing of your personal data for direct marketing or based on legitimate interests.
Right to Withdraw Consent
Withdraw consent for processing activities based on consent at any time.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
International Data Transfers
Your data may be transferred to and processed in countries outside Singapore for the purposes outlined in this policy. We ensure appropriate safeguards are in place:
- Data processing agreements with standard contractual clauses
- Transfers only to countries with adequate data protection laws
- Encryption and security measures during transfer
- Limited access on a need-to-know basis
Contact Our Data Protection Team
For questions about this privacy policy, to exercise your rights, or to file a complaint:
Email: [email protected]
Phone: +65 6924 1876
Address: 80 Robinson Road, Singapore 068898
You may also lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore at www.pdpc.gov.sg